Privacy Statement

Privacy Policy

Last Updated: February 26, 2026

1. Introduction

Welcome to Glasgow City Laundrette & Dry Cleaners. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit glasgowcitylaundry.co.uk, use our services, or visit our shop, and outlines your privacy rights under the UK General Data Protection Regulation (UK GDPR).

2. Data Controller

Arun Marwaha (trading as Glasgow City Laundrette & Dry Cleaners) is the data controller and is responsible for your personal data.

  • Contact Name: Arun Marwaha

  • Address: 361 Argyle Street, Glasgow, G2 8LT

  • Email: contact@glasgowcitylaundry.co.uk

3. The Data We Collect & Lawful Basis

We collect and process personal data under the following legal bases:

  • Identity & Contact Data: (Names, emails, phone numbers). Collected to perform a Contract (processing your laundry or dry cleaning) or based on Legitimate Interests (responding to inquiries).

  • Location & Delivery Data: (Home/Business addresses). Collected to perform a Contract specifically for our collection and delivery services.

  • Technical Data: (IP addresses, cookies). Collected via our website based on Legitimate Interests to secure and improve our online presence.

4. Purposes for Using Your Data

  • To process and track your laundry, dry cleaning, or commercial orders.

  • To coordinate collection and delivery logistics within Glasgow.

  • To communicate with you regarding order status via phone, email, or WhatsApp.

  • To manage billing, payments, and professional record-keeping.

5. Hosting & Data Residency

Our website is hosted using managed infrastructure provided by Cloudways Ltd. (a DigitalOcean company).

  • Data Location: All website data and associated databases are stored on secure servers located in London, United Kingdom.

  • Security: We utilize SSL encryption (HTTPS) to secure all data transmitted between your browser and our server.

  • International Transfers: While primary storage is in the UK, technical metadata may be processed by our infrastructure providers in the USA under Standard Contractual Clauses (SCCs), ensuring equivalent protection to UK law.

6. Third-Party Service Providers

We share necessary data with selected third parties to operate our business:

  • Delivery Personnel: Our drivers are provided with your name, address, and contact number solely for the purpose of collection and delivery.

  • Communication Platforms: We use WhatsApp to coordinate bookings and quotes; please note that WhatsApp is a third-party service with its own privacy policy.

  • Payment Processors: Secure third-party platforms used to process in-store or online payments.

7. Data Retention

  • General Inquiry Data: Kept for 12 months if no service is provided.

  • Customer/Order Records: Kept for 6 years to comply with UK tax and legal record-keeping requirements.

  • CCTV: If you visit our physical shop at 361 Argyle Street, please note that CCTV is in operation for the purposes of crime prevention and public safety. These recordings are typically retained for 30 days.

8. Your Legal Rights

Under UK GDPR, you have the right to Access, Correction, Erasure, Data Portability, and to Withdraw Consent. To exercise these rights, contact Arun Marwaha at contact@glasgowcitylaundry.co.uk.

9. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • Helpline: 0303 123 1113

  • Website: www.ico.org.uk